About Our Dog Leashes
Q: Can I use the carabiner and / or rope for climbing or other activities?
Our products are designed for use as dog leashes only, and we do not recommend them being used for any other purpose. We cannot accept liability for any damage incurred if used in other ways.
Q: What materials are your leashes made from?
Our leashes are made from high-quality, durable materials including nylon and rubber. Each leash is designed for comfort, safety, and long-lasting use.
Q: Are your leashes suitable for all dog sizes and breeds?
Yes - we offer a range of leash sizes and designs suitable for small, medium, and large dogs.
Q: Is your leash heavy-duty for large dog breeds?
Yes! Our leashes and hooks are climbing grade quality, and can take the pressure of even the biggest and strongest dogs. We are suitable for heavy-duty bWe've got you covered!
Orders & Shipping
Q: Do you ship Australia-wide?
Yes - we deliver Australia-wide, including rural and regional areas.
Q: How long does delivery take?
Standard shipping takes 3-6 business days, while Express shipping typically arrives within 2–3 business days. Delivery times may vary slightly based on location.
Q: Can I collect an order from your store?
We don't have a store currently. We are a home-business based in Sydney's inner west, so if you are local to us and want to reach out or collect an order then please contact us at info@ruffbuddy.com.au
Custom Orders & Wholesale
Q: Do you offer custom dog leash designs?
No, unfortunately we cannot currently offer customisable options, but we try to have a broad range of colours and designs to suit all.
Q: Can I stock your leashes in my pet store?
Yes, of course. For stocking enquiries please contact us at info@ruffbuddy.com.au
Returns & Exchanges
Q: Can I return or exchange a leash if it doesn’t suit?
If you are not satisfied with your purchase, for any reason, you can return it to us within 45 days of purchase for a refund. Items(s) must be in original and re-sellable condition. Return postage costs are paid by the sender. See https://ruffbuddy.com.au/shipping-returns/ for more details.