Shipping & Returns

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Don't be sad! We try to ship orders within 1-2 days. We know it is exciting to get that gift as quickly as possible.

 

SHIPPING DESTINATIONS

We ship to Australia and the rest of the world using Australia Post with tracking.

 

SHIPPING FEES & TIMES

Australia Regular Post with Tracking: $5.95. Delivery within 3-5 business days after shipment; FREE delivery on orders above $70.

Australia Express Post with Tracking: $11.95. Delivery within 1-2 business after shipment

International Regular Post with Tracking: $20.95. Delivery time varies from 10 business days to 4 weeks.

 

SHIPPING NOTICES (COVID-19)

Please note that delivery and shipping times quoted above are estimates, and delays may occur which are beyond our control.

Delivery delays are expected currently due to COVID-19 restrictions.

 

RETURNS

If you are not satisfied with your purchase, for any reason, you can return it to us within 20 days for a refund. 

 

RETURN CONDITIONS

Proof of purchase is required. Items(s) must be in original and re-sellable condition. Return postage costs are paid by the sender. Return must be within 28 days of purchase.

 

RETURN PROCESS

Please email us at info@ruffbuddy.com.au with proof of purchase to request a return. We will review the request, and if accepted will provide return address details for you to send us the item(s).